Returns and Refunds
iQ Wellness Group abides by the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC). If you have a problem with your order we require you contact us within 7 days of receipt of the order.
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:
Have a fault that you could not have known about at the time of purchase.
Are not the same as the description provided by the salesperson or advertisement.
iQ Wellness Group will agree to exchange products where the customer has ordered the incorrect product. The customer must return the goods at their cost in accordance with our goods return policy and reorder the correct product through the website shopping cart.
iQ Wellness Group reserves the right to charge a 10% restocking fee in some circumstances and at the sole discretion of iQ Wellness Group. The restocking fee will be deducted from the refund. The refund will be provided once the goods have been returned and inspected.
iQ Wellness Group will exchange or refund a product that meets the above return and refund requirements.
You are required to contact iQ Wellness Group customer service on 1800 003 674 to obtain a return authorisation number (RA) and you must return the product in its original condition together with a copy of the proof of purchase. Please display the RA number on the outside of the return packaging.
Defective products will be replaced with the original product purchased, however, if this is not able to be done a full refund will be provided. The manufacturer’s warranty for products will apply.
You are not entitled to a refund when you:
Simply change your mind or no longer desire the goods;
Choose the incorrect size and/or flavour;
Were responsible for causing the fault or defect.